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HVAC · FloridaWhen an AC quits on a summer evening, the customer calls until someone answers. The AI receptionist answers first, sorts emergencies from tune-ups, and books the job.
It opens by saying it's an AI and that the call is recorded, then asks what your dispatcher would: is the system blowing warm air or not running at all, is anyone at home at risk in the heat, is water leaking from the air handler, what's the address, and is the customer on a maintenance plan.
Real emergencies go straight to your on-call tech with a summary and the recording. Routine calls (tune-ups, quotes for a new system, thermostat questions) get booked into an open slot or queued for the morning. Every call is logged with a summary and the recording.
If you run Google Local Services Ads, there's a new reason to answer. Since October 1, 2026, Google Local Services Ads charge for missed-call leads when the caller stays on the line for more than 20 seconds, with a few exceptions (Whitespark, Q3 2026). An unanswered call can now cost you the lead and the fee. Your monthly report shows those calls.
Answering is half of it; being named is the other. See the AI visibility check for home service companies.
The receptionist answers the calls. These bring more of them. All three are in the Trades Front Office.
The right categories (HVAC contractor, air conditioning repair service), every service listed, service area set, and real photos of your trucks and crew. Weekly posts you approve.
A review request by email after each completed job, and a reply to every review in your voice. No gating, no bought reviews.
A page for each service and the towns you cover, such as “AC repair Bradenton” or “AC replacement Sarasota”, with your license number, reviews and click-to-call.
Published prices. Every plan starts with a free audit.
For HVAC, plumbing and roofing: the Bundle, with bookings written straight into your field-service software.
Website, AI receptionist and local marketing, run as one system.
You own your phone number, domain, website files, Google Business Profile, ad accounts and call recordings. If you leave, we hand over a full export.
Want only the phones? The AI receptionist alone is $349 a month plus $750 setup. Software write-back depends on your field-service plan; where it isn't available, your office gets a complete booking ready to confirm.
It follows the rules you set, such as no cooling with someone vulnerable at home, or water leaking. Those go to on-call right away. Anything that sounds like a fire, smoke or gas gets told to leave and call 911 first. Anything it isn't sure about goes to a person.
Only the prices you give it, such as your diagnostic fee. It won't quote a system replacement; it books the estimate.
Your office gets a complete booking request to confirm. Whether we can connect to ServiceTitan or Housecall Pro is checked on the free audit; we don't promise it before then.
It asks whether the caller is on a plan and, where your software shares that, books them into the slots you hold for members.
The Trades Front Office is $749 a month plus $1,000 setup, month to month, with 1,000 voice minutes. The AI receptionist alone is $349 a month plus $750 setup.
We call your line after hours, look at your website and Google profile, and talk through a normal week with you. Written findings either way.