This policy explains what Advance AI LLC ("AdvanceAI", "we", "us") collects through advanceai.ai and while providing our services, why, who we share it with, and the choices you have. AdvanceAI is a Florida limited liability company based in Bradenton, Florida.
1. Who we are
Advance AI LLC (doing business as AdvanceAI)
5231 4th Ave Cir E, Bradenton, FL 34208
Email: pankaj@advanceai.ai · Phone: 941-900-6012
2. What we collect on this website
- Audit and contact forms: your name, business name, email, phone (optional), the service you're interested in and your message.
- Website chat ("Ask AdvanceAI"): the messages you type. If you ask us to follow up, the name, email, phone and business details you give in the chat.
- Newsletter (if you subscribe): your email address.
- Booking a call: scheduling is handled by Calendly, which collects the details you enter there under its own privacy policy.
- Usage data: pages viewed, approximate location (city or region), device and browser type, and how you arrived, collected through the cookies and tags described in section 5.
Please don't send health, financial or other sensitive information through our forms or chat.
3. How we use it
- To reply to you, prepare your free audit and talk about working together.
- To provide and support the services you buy from us.
- To send the newsletter, only if you subscribed. Every issue has an unsubscribe link.
- To understand which pages and ads bring in inquiries, and to improve the site.
- To keep the site secure and meet legal obligations.
Submitting a form doesn't add you to a mailing list. We don't sell your personal information, and we don't share it for cross-context behavioral advertising.
4. Who we share it with
We use service providers who process data for us under their own security and privacy terms:
- Amazon Web Services: website hosting (S3, CloudFront), form and chat processing (Lambda, DynamoDB), email delivery (SES), and the AI model that runs the website chat (Anthropic's Claude, run through Amazon Bedrock). Chat messages are sent to the model only to produce a reply.
- Google: Google Analytics 4 (site analytics), the Google Ads tag (measuring which ads lead to inquiries) and Google Fonts (typefaces, which your browser loads from Google).
- Calendly: appointment scheduling, when you choose to book.
We may also disclose information when the law requires it, to protect our rights, or as part of a sale or reorganization of the business.
5. Cookies and tags
- Google Analytics 4 sets cookies to count visits and see how pages are used.
- The Google Ads tag sets cookies so we can tell when someone who clicked one of our ads sends an inquiry. We use it to measure ads, and we don't build remarketing audiences from it.
- Our hosting provider may set short-lived technical cookies to deliver pages.
You can block or delete cookies in your browser settings. You can opt out of Google Analytics with Google's opt-out browser add-on, and control Google ad personalization in My Ad Center.
6. Data we handle for client businesses
When a business uses our AI receptionist, website or marketing services, we process information about its customers on its behalf: call audio and recordings, transcripts, text messages, booking details and form submissions. For that data:
- The client business owns it and decides how it's used. We use it only to provide and improve that client's service.
- Every AI-answered call says it is an AI assistant and that the call is recorded.
- When a client leaves, we hand over a full export and then delete our copies, unless the law requires us to keep them.
- Questions about how a particular business uses your information should go to that business.
7. Text messages (SMS)
We, and the businesses that use our services, send text messages only to people who contacted the business first, for example a text-back after a missed call, or replies about a booking. Message frequency varies. Message and data rates may apply. Reply STOP to stop messages, or HELP for help.
Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with any third party. This excludes service providers that deliver the messages for us, such as phone carriers.
8. How long we keep it
- Website chat conversations: deleted automatically after 120 days.
- Form inquiries: kept while we're talking with you or working together, and for a reasonable period afterward for business records. Ask, and we'll delete them sooner.
- Newsletter: until you unsubscribe.
- Analytics: under Google Analytics retention settings (up to 14 months for event-level data).
- Client data: for the term of the client's agreement, then exported and deleted as described above.
9. Your choices and rights
You can ask us to tell you what we hold about you, correct it, delete it or stop sending you email. Email pankaj@advanceai.ai. We'll respond within 30 days. We won't treat you differently for making a request.
10. Security
We use HTTPS everywhere, encryption at rest on AWS, and access limited to the people who need it. No system is perfectly secure, so we can't guarantee absolute security. If a breach affects your information, we'll notify you as Florida law requires.
11. Children
This site and our services are for businesses. We don't knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we'll delete it.
12. Changes
When we change this policy, we update the date at the top. If a change materially affects how we use information we already hold, we'll tell clients by email before it takes effect.
13. Contact
Advance AI LLC, 5231 4th Ave Cir E, Bradenton, FL 34208 · pankaj@advanceai.ai · 941-900-6012