These terms govern your use of advanceai.ai and the services you buy from Advance AI LLC ("AdvanceAI", "we", "us"), a Florida limited liability company in Bradenton, Florida. "You" means the business that uses the site or buys our services. If you sign a proposal or order form with us, that document controls wherever it differs from these terms.
1. Our services
- AI receptionist: an AI voice agent that answers your business calls, texts back missed callers, books appointments into your calendar or field-service software, and hands calls or messages to your staff.
- Websites: design, build, hosting and updates of your business website.
- Local marketing: Google Business Profile management, review requests, posts and social content, which you approve before anything is published.
- AI automation sprints: fixed-scope projects to automate a defined workflow.
The services, prices and included amounts for your account are those in your proposal or order form, or on our pricing page on the day you sign up.
2. Fees, billing and cancellation
- Setup fees are due when work starts.
- Monthly fees are billed in advance. Invoices are due within 15 days. We may pause services on accounts more than 15 days past due, after telling you by email.
- Month to month: the AI receptionist, the Front Office Bundle and the Trades Front Office plans are month to month after setup. Cancel any time by email; cancellation takes effect at the end of the month you've already paid for. There's no cancellation fee.
- Fixed terms: the $149-a-month website plan runs 12 months, because it spreads the cost of the build. Prepaid annual plans run for the year you prepaid.
- Voice minutes: AI receptionist plans include 1,000 voice minutes a month. We alert you at 80%. Extra minutes are billed at our cost plus 20%. Calls transferred to your staff are never billed as minutes.
- Taxes: fees don't include taxes. You pay any sales or similar taxes that apply.
- Price changes: we give at least 30 days' email notice before changing the price of a plan you're on.
3. What you own
You own your phone number, domain, website files, Google Business Profile, ad accounts and call recordings. If you leave, we hand over a full export. Custom work we build only for you is yours once it's paid for. We keep ownership of our own tools, templates, prompts and methods, and of anything we built before or outside your project. You get the right to use them as part of the service.
4. AI receptionist and text messages
- Disclosure and recording: every AI-answered call opens by saying it is an AI assistant and that the call is recorded. Florida requires the consent of everyone on a call to record it, so you agree not to ask us to remove that announcement.
- Your information: the AI answers from the information you give us: services, prices, hours, service area and policies. You're responsible for keeping that accurate, and you approve the call scripts before go-live.
- Not an emergency service: the AI receptionist doesn't replace 911. Callers describing fire, gas, a medical emergency or danger are told to hang up and call 911. Urgent calls go to the on-call contact you choose.
- AI can make mistakes: it may misunderstand a caller or miss a detail. Anything unclear goes to your staff, and you should review bookings and messages in the normal course of business.
- Texts: we send texts only to people who contacted your business, and we honor STOP and HELP. You agree not to use the service for cold texting, bought lists or marketing texts without the recipient's prior written consent, as the Telephone Consumer Protection Act requires.
- Regulated fields: we don't offer the AI receptionist to medical or dental practices, and the service isn't designed to receive protected health information. Medical and dental practices are offered Evermate by Advance AI, a separate service built for HIPAA, under a Business Associate Agreement (BAA) signed before any patient data is shared. For law firms, the AI collects facts and books consultations and never gives legal advice.
5. Marketing content and reviews
- You approve posts and content before they're published, and you're responsible for claims about your own business.
- We ask real customers for reviews. We never write fake reviews, pay for reviews or filter requests so only happy customers are asked, consistent with Google's policies and the FTC rule on fake reviews.
- Search rankings, reviews and ad results depend on Google and other platforms. We don't control them.
6. Your responsibilities
You'll give us the access, information and approvals we need. You'll use the services lawfully, and you'll make sure you have the rights to any content, logos and photos you give us.
7. Third-party services
Our services run on providers such as Amazon Web Services, phone carriers, Google, Meta, and calendar and field-service software. Their outages, policy changes and price changes are outside our control. We'll tell you promptly when one affects your service.
8. No guaranteed results
We do the work professionally and with care. We don't guarantee specific numbers of calls, bookings, leads, reviews, rankings or revenue, because these depend on your market, your offer and platforms we don't control.
9. Warranties and disclaimer
We'll perform the services in a professional and workmanlike manner. Except as stated in these terms, the website and services are provided "as is", without other warranties, express or implied, including merchantability and fitness for a particular purpose.
10. Limitation of liability
To the extent the law allows, our total liability for any claim relating to the services is limited to the fees you paid us in the three months before the claim. Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data.
11. Confidentiality
Each party will keep the other's non-public business information confidential and use it only to carry out the work. This doesn't apply to information that is public, independently developed, or required to be disclosed by law.
12. Ending the relationship
You can cancel as described in section 2. Either party may end the relationship right away if the other materially breaches these terms and doesn't fix the breach within 10 business days of written notice. When service ends, we hand over your export, and you pay fees owed through the end date.
13. Governing law and disputes
Florida law governs these terms. Before filing any claim, both parties will try in good faith to resolve the dispute for 30 days after written notice. Any lawsuit will be brought in the state or federal courts for Manatee County, Florida.
14. Website use
The text, graphics and code on advanceai.ai belong to AdvanceAI. You may not copy them for commercial use without permission. Don't misuse the site or its chat, for example by attempting to break, overload or scrape it.
15. Changes to these terms
We may update these terms and will change the date at the top when we do. For active clients, we'll email material changes at least 14 days before they take effect.
16. Contact
Advance AI LLC, 5231 4th Ave Cir E, Bradenton, FL 34208 · pankaj@advanceai.ai · 941-900-6012