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Medical and dental practices · Evermate by Advance AIEvermate answers patient calls, website chat and online booking requests 24/7 and puts every request in one queue your staff approve. Built for HIPAA. Pankaj built a front desk that runs daily in a Florida specialty practice.
A call at 8 pm becomes a request in your queue the next morning, and your staff approve every step.
An assistant that talks to your patients has to be conservative.
Emergency language gets 911 guidance right away. An emergency is never booked.
Clinical questions aren't answered. They go to your staff.
Refill requests are routed to the prescriber. Medications aren't discussed beyond that.
Anything uncertain goes to your staff with the transcript. It doesn't guess.
The queue is a to-do list for your front desk, not an autopilot.
Built from your website and your front desk's own answers, reviewed by you before it talks to a patient.
Patient calls carry protected health information. That's why the AdvanceAI receptionist we set up for trades and offices isn't used for them, and practices get Evermate instead.
Built for HIPAA: we sign a Business Associate Agreement before any patient data is shared, and run only on HIPAA-eligible services, with patient data encrypted at rest and in transit.
$999 a month per clinic, everything included. Every plan starts with a free audit.
For medical and dental practices: patient calls, website chat and booking requests answered 24/7, in one queue your staff approve.
Practices where the front desk is also check-in, check-out and the phone, and where calls after 5 pm go to voicemail.
Pankaj built a front desk that runs daily in a Florida specialty practice. For your practice we confirm your scheduling system and the call types you get on the free audit, before anything is signed. Whether approved bookings write straight back to your EMR depends on your system.
Practices can also get a website and local marketing from us. See how search and AI engines read your site with the AI visibility check for dental and medical practices. Running a vet clinic? Vet clinics use our regular AI receptionist.
Evermate is $999 a month per clinic, everything included: phone, website chat and online booking requests answered 24/7, one queue your staff approve. Built for HIPAA: we sign a Business Associate Agreement before any patient data is shared, and run only on HIPAA-eligible services. The free audit comes first.
Yes. Dental, chiropractic, physical therapy, dermatology, optometry, family medicine and other independent practices. We confirm your scheduling system and your call types on the free audit, before anything is signed.
It is built for HIPAA: Advance AI LLC signs a Business Associate Agreement (BAA) with your practice before any patient data is shared, it runs only on HIPAA-eligible services, and patient data is encrypted at rest and in transit.
No. The AdvanceAI receptionist isn't used for patient calls. Medical and dental practices get Evermate, built for HIPAA, under a BAA signed before any patient data is shared. Vet clinics use the regular receptionist.
No. An answering service takes messages. Evermate handles the request: new-patient, reschedule and cancellation requests land in one queue for your staff to approve, and refill requests are routed to the prescriber.
No. Emergency language gets 911 guidance right away and is never booked. Clinical questions go to your staff, and medications aren't discussed beyond routing a refill request to the prescriber.
It says so and hands off to your staff with the transcript. It doesn't guess, and every handoff lands in the queue.
It depends on your system. We confirm your scheduling system and the call types you get on the free audit, before anything is signed. Whether approved bookings write straight back to your EMR depends on what your system allows, and we tell you on the audit.
Yes. Advance AI LLC signs a BAA with your practice before any patient data is shared, and Evermate runs only on HIPAA-eligible services.
We build what it knows from your website and your front desk's own answers to common questions. You review everything, and nothing talks to a patient until you have approved it.
$999 a month per clinic, everything included. The audit is free and comes first.
We call your line after hours, look at your website and Google profile, and talk through a normal week with you. Written findings either way.